Client Information & Privacy
Under no circumstances will we give out your information without your written consent.

About Our Service:
Service is month to month.  You are not bound by a service contract.  Our goal is to provide quality service at a low cost to you.  We are a client driven company.  With that said; our products and services are based on your feedback.  We pride ourselves of going beyond what our competitors offer in terms of support.

E911
We offer E911 service.  If you live in the US, you will need to keep your E911 information up to date with the physical location of each DID by emailing e911@fonswitch.com.  Please note that there is a $1.50 FCC recovery fee.

Referral Programs
We have two referral programs:

• Our Client Service Network
• If you provide a service, we will be more than happy to refer our clients to you.  There is no charge for this; all you have to do is email referme@fonswitch.com.  We like to keep it in the FonSWITCH family!
• VoIP Service Referral Program

When you refer customer to us, and they have been with us for at least three months, you will receive a $25.00 credit on your bill.  Email referrals@fonswitch.com with their name and email address.  If they sign up and maintain service for at least three months, you will be paid!  It is that simple. 

Setup & Installation:
During your installation period, one of our installation engineers will be assigned to work with you over the phone.  The setup includes best effort support regarding 3rd party hardware.  Please keep in mind that not all devices follow the same standards, and we will put a best effort into the configuration of these 3rd party devices.

Support Information:
During the acceptance period, FonSWITCH will provide remote installation and configuration support.  This support is limited to telephone and email support necessary to remotely get the service performing to specification.  This includes the identification, but not resolution, of changes required on your network or PBX.  Exceptions will be during the installation period.

Obtaining Support:
Email support@fonswitch.com with a description of the issue, along with pertinent information such as the time, the date, phone numbers, and/or products in question. 
You will have a response within the hour. 
As stated previously, if need be, we will give you a call back.

In the Works:
We are coming close to the launch of My FonSWITCH, which will be your account management center.  You will have the ability to do the following:

• Online call reporting
• Edit account information
• Update E911 information
• Access to web based support
• Frequently Asked Questions (FAQs)
• Submit and track service requests.

Client Wish List:
We are working rigorously as we add new features to the products and services we offer.  If you have a wish list, please email us at features@fonswitch.com, and we will contact you within 3 business days regarding your request.