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Frequently Asked Questions

  1. Do you support IAX or SIP?
  2. What's the difference betwen SIP and IAX?
  3. Do you support Asterisk?
  4. Do you support FreeSWITCH?
  5. Do you support Fonality products like trixbox CE, trixbox Pro, Fonality PBX, and Fonality PBXtra?
  6. How do I register to your servers?
  7. What is the dial plan / pattern to dial out?
  8. Can I use X-Lite?
  9. Do you peer with or have a star code on SIP Broker?
  10. Do you offer iNUM?
  11. How do I access my voicemail?

 

Do you support IAX or SIP?

    We support both.

What's the difference betwen SIP and IAX

    In short, it's the way the VoIP packets are delivered to you.
    SIP - Requires an data port for signaling, and a range of audio ports - known as RTP ports.
    For our signaling, we use UDP port 5080.
    Our RTP range is from UDP port 4000 - 32768.
    IAX - Just uses one port, port 4569.

Do you support Asterisk?

    Yes. We are completely Asterisk compatible

Do you support FreeSWITCH?

    Yes. We are complete FreeSWITCH compatible.

Do you support Fonality products like trixbox CE, trixbox Pro, Fonality PBX, and Fonality PBXtra?

    Yes. These products are all derrivitives of Asterisk. Ergo we are 100% compatible.

How do I register to your servers?

server address: sip.fonswitch.com
port number: 5080
username/authorized username: will be found in your SIP Settings.
password/secret: will be found in your SIP Settings.
We use SRV records to have your network automatically figure out the needed ports. In most cases you will not need to set a port number - however, if you must, you will need to use port 5080.

What is the dial plan / pattern to dial out?

When dialing US numbers, you will dial 1+NXX-NXX-XXXX (1+the area code+the number).
When dialing numbers outside the US, you will dial 011NX. (011+the country code+the number).
The only exception will apply to iNum numbers, you can dial them striaght out, 883X. (8835555551212).

Can I use X-Lite?

You may download X-Lite from here.
Your username is your phone number.
Your password may be found here.
The following is a sample configuration of X-Lite:

X-Lite Settings

Do you peer with or have a star code on SIP Broker?

Yes.
To dial out, use *011+the number you want to dial.
To receive calls, FonSWITCH's star code is *9963.

Do you offer iNUM?

Yes. It's completely free. When you sign up for an account, you can choose as many iNum numbers as you like.
For more information, visit http://www.inum.net.

How do I access my voicemail?

To access the voicemail retrieval number, dial *123. You will be asked for your username and your password.
Your username is your full phone number, and your password can be found in the 'Voicemail Password' section of the SIP Settings Page found here.
 
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